1. Acceptance of Terms and Conditions

Use of Unaylee Shipping Services (the “Company”), its shipping and forwarding services (the “Service”), and its website www.unaylee.com (the “Website”) is governed by these Terms and Conditions, along with our Privacy Policy.

By registering for an account, accessing the Website, or using the Service, you (“User,” “Customer,” or “Importer”) expressly agree to be bound by these Terms. Unaylee Shipping Services reserves the right to modify these Terms at any time. Updated Terms become effective immediately upon posting.

2. Intellectual Property & Account Security

· Ownership: All website content, logos, and data are owned by Unaylee Shipping Services.

· Account Responsibility: Users must provide accurate information (Name, TRN, etc.) during registration. You are responsible for maintaining the confidentiality of your login credentials. We reserve the right to terminate accounts containing false or misleading information.

3. Shipping & Forwarding Services

· Authorized Use: Users may ship legal goods for personal or commercial use.

· Agency Authorization: By using the Service, the Customer authorizes Unaylee Shipping Services to act as their agent for shipment acceptance, transportation, customs clearance, and delivery.

· Forwarding Address: Users are assigned a unique Mailbox ID/Account Number. It is the Customer’s sole responsibility to ensure the correct address format is used at checkout. The Company is not liable for misdirected shipments due to incorrect addressing.

4. Rates, Payments, and Specialized Fees

· Service Rates: Shipping rates (Air/Sea) are based on the greater of actual weight or volumetric weight. Rates are subject to change without notice.

· Unknown Package Fee: Any package arriving at our warehouse without a valid Mailbox ID, incorrect account name, or missing suite number will incur a processing fee of $10.00 USD per package.

· Customs Duties: Packages with a declared value exceeding $100.00 USD (for Air Freight) are subject to Jamaica Customs duties and fees. Customers are responsible for all duties, taxes, and government-imposed charges.

5. Prohibited and Restricted Items

The Customer agrees not to ship any items prohibited by the laws of the USA, China, or Jamaica. Prohibited items include but are not limited to:

· Illegal drugs, narcotics, and psychotropic substances.

· Firearms, ammunition, explosives, and camouflaged clothing/gear.

· Hazardous materials (corrosives, flammable liquids, pressurized cans).

· Perishables (meat, fruits) without prior approval and specialized packaging.

· Cash, precious metals, and high-value jewelry.

· Restricted Items: Items requiring specialized permits (e.g., plants, certain electronics, chemicals) must have the necessary permits uploaded before arrival.

6. Customs Clearance and Inspections

· Documentation: A valid commercial invoice is mandatory for all shipments. Non-submission may result in customs valuation by the authorities and significant clearance delays.

· Inspections: All shipments are subject to inspection by the Jamaica Customs Agency and other regulatory bodies. Unaylee is not responsible for seizures, fines, or damages caused by these agencies.

7. Storage and Abandonment Policy

· Pickup Timeline: Customers have FIVE (5) business days to collect packages once notified of availability.

· Storage Fees: After the initial 5-day period, a storage fee of $100.00 JMD per day will be applied.

· Abandonment: Any package not collected within TWENTY-EIGHT (28) days will be considered abandoned and may be sold at auction or discarded to recover shipping and storage costs.

8. Limitation of Liability and Claims

· Packaging: Unaylee is not liable for damage to items that were improperly packed by the vendor or customer (e.g., glass or fragile items without "fragile" marking and adequate padding).

· Claims: Claims for missing or damaged items must be submitted within 7 days of delivery and must be supported by original receipts and photos.

· Force Majeure: The Company is not liable for delays or losses caused by natural disasters, weather, or civil unrest.

9. Referral Program

· Eligibility: Active customers may refer new users to earn store credit (e.g., $500 JMD).

· Qualification: Credits are only awarded once the new user completes their first shipment and pickup process. Credits have no cash value and are non-transferable.

10. Governing Law

These Terms are governed by the laws of Jamaica. Any disputes shall be resolved through the courts of Jamaica.

Contact Information: 📧 Email: [email protected] 📍 Address: Shop #2, 35 Ward Ave. Mandeville, Jamaica 📞 Phone: +1 (876) 207-7658

Privacy Policy

Unaylee Shipping Services ("the Company," "we," "us," or "our") takes your privacy and security seriously. We utilize modern technology, secure data storage systems, and industry-standard encryption to ensure that all transactions and customer information remain protected.

By visiting www.unaylee.com or using our shipping services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

To provide efficient international shipping and comply with the Jamaica Customs Act, we collect several types of information:

Personal Identification: Your full name, Taxpayer Registration Number (TRN), and a copy of a government-issued ID (required for customs clearance).
Contact Information: Physical address, delivery address, email address, and phone number.
Shipment Details: We store details about the items you purchase, including vendor names, item descriptions, package weights, and commercial invoices.
Financial Data: While we do not store full credit card numbers on our servers, we collect billing information and transaction histories processed through our secure payment partners.
Device & Usage Data: IP addresses, browser types, and "cookies" to improve website performance and user experience.

2. How We Use Your Information

The information we collect is used strictly to facilitate our logistics operations:

Shipment Processing: To identify your packages at our US/China warehouses and transport them to Jamaica.
Customs Clearance: To act as your agent in declaring goods and calculating duties with the Jamaica Customs Agency.
Real-Time Tracking: To provide you with live updates via our website and mobile alerts.
Customer Support: To verify your identity when you contact us and to resolve delivery issues.
Legal Compliance: To prevent the shipment of prohibited items and comply with anti-money laundering (AML) regulations.

3. Data Security & Retention

Encryption: All sensitive information, including passwords and contact details, is encrypted using Secure Socket Layer (SSL) technology.
Secure Storage: Account data is routinely backed up on secure, restricted-access servers to prevent data loss.
Retention: We retain your shipment records as required by Jamaican law for audit purposes (typically 7 years), after which data is securely purged.

4. Information Sharing (Third Parties)

Unaylee Shipping Services does not sell, rent, or trade your personal information. Your data is shared only with the following entities for the sole purpose of completing your service:

Customs Authorities: Necessary for the legal importation of your goods into Jamaica.
Logistics Partners: Airlines, shipping lines, and local delivery couriers who assist in moving your cargo.
Payment Processors: Secure third-party gateways used to process your shipping fees.
Legal Authorities: Only when required by law to comply with a subpoena or similar legal process.

5. Email Communications

By creating an account, you agree to receive:

Transactional Notifications: Alerts regarding package arrival, invoices, and delivery status (Essential).
Marketing Updates: News regarding shipping holidays, Refer and Earn bonuses, or rate changes. You may opt-out of marketing emails at any time using the "Unsubscribe" link, though you will continue to receive transactional alerts.

6. Your Rights

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate. You may also request the deactivation of your account, provided all pending invoices and shipments are cleared.

7. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated via email or a prominent notice on our website.

Contact Us If you have questions about this Privacy Policy or how your data is handled, please contact: 📧 Email: [email protected] 📍 Address: Shop #2, 35 Ward Ave. Mandeville, Jamaica